To all our MAPFRE (formerly Commerce) Personal Lines Insurance Customers

Effective 5/4/2021, MAPFRE has partnered with a third party vendor, TRG to  make automated outbound courtesy calls to Massachusetts Automobile and Homeowners customers who are in pending cancellation for non-payment of premium.  This courtesy call will be made one to four days in advance of the pending cancel date.  When a call is answered, the insured will hear an automated message (available in both English and Spanish), explaining their options to pay:

  • Online at;
  • Using MAPFRE’s automated Interactive Voice Response system; or
  • Choose to be transferred to a Contact Center representative.

If a call goes to voicemail, a message will be left with directions on how to pay the cancellation. Please be sure to contact the billing department at MAPFRE Insurance directly (1-800-949-9000) to verify they have your correct phone number on file.

Our Agency will no longer be conducting phone calls or mailings to clients directly in regards to non-payment cancellations since MAPFRE will now be taking on this courtesy.


If you have any questions or concerns, please reach out to our personal lines team directly:


Tiffany Fuentes (Direct line: 781-569-0124)

Julie Wilson (Direct line: 781-569-0139)

Andrea Toste (Direct line: 781-569-0122)


DeSanctis Insurance Agency, Inc.