To Our Valued Clients, Partners, and Colleagues:
In response to Governor Baker’s Statewide Order for closure of all Non-Essential Businesses, we have decided to officially start having our employees work from home on Tuesday March 24th. We do this with the health and safety of our people as our #1 priority.
A near 2nd, is to keep in mind that we owe our clients the same commitment to service as we have always provided. We were prepared properly for this reduction in onsite ability, and feel we are fully capable of handling all of your needs as we have in the past. While the bulk of our staff will be handling your needs from their remote stations at their respective houses, we will have the office open daily for emergency requests, or for anything out of the ordinary. There will be a limited few of us that we deem essential, to work in the office daily, without definitive hours of onsite operation.
We ask for your patience during this unprecedented time, and would appreciate if you adhere to the following:
- PLEASE DO NOT SHOW UP TO THE OFFICE UNANNOUNCED, AS WE ARE TRYING TO LIMIT THE EXPOSURE FOR ANYONE THERE, AS WELL AS ANY VISITORS. A simple phone call prior to the person you are in need of seeing, with some advance notice, will work perfectly.
- Try and give ample notice for any requests that you may have. While we are prepared to respond as quickly as possible, the uncertainty of the Post Office and ability to get items mailed or in a FedEx may take slightly more time.
- All invoices will be emailed for the time being to avoid additional touch points of contact.
- The RMV closures and its’ limited access will likely make anything related, a slower process than in the past. We have electronic stamping processes in place as allowed temporarily by the RMV. We will do our best to make certain your vehicles registration renewals and new purchases are protected properly.
You should have no trouble contacting any of us, as the office phones will be connecting directly to our people, when you call the office lines. We are trying to keep this “business as usual”, as much as possible.
Adam W. DeSanctis